Return/Refund Policy

30 Days Return Window

Most items could be return and If you wish to return item that not fall on our Infection Control Category, please ensure that:

    • The items are in brand-new condition.
    • The items are accompanied by their original packaging and accessories.
    • The items are returned within 30 days of the delivery date*.

Return Exceptions

Due to cross-contamination issues, we are making changes to the existing return policy around our Infection Control line of products. We are no longer accepting returns for any products that fall in the Infection Control category for any reason. All sales are considered final. Effective immediately, any prior return policies or agreements are suspended indefinitely. We do, however, 1-year warranty for all of our machines. 

Infection Control products have limited stock. We will continue to keep our customer base apprised of any developments that affect our Infection Control line of products.  We appreciate your patience and cooperation during these stressful circumstances.

We will continue to keep our customer base apprised of any developments that affect our Infection Control line of products.  We appreciate your patience and cooperation during these stressful circumstances.

We cannot cancel the order once it is already confirmed because all orders are processed immediately in automation by our shipping department.

We only accept order cancellation within an hour after placing the order. The order cannot be canceled once the product is already shipped out. If the order is canceled, you will get a full refund.

No returns accepted on Inks, Piercing Items, Body Jewelry, Closeout items, Tattoo Machines & Needles, and Thermal Machines.

Packages Not Delivered: If your package is sent back to labeled as "refused," "unclaimed," or "undeliverable," a refund will be provided for the goods only. Delivery fees are not eligible for a refund.

Store Credit will be provided for any product that may be damaged or lost in transit. Orders must be checked upon delivery and reported to the shipping partner if there is visible damage to packaging.  

How do I return an item?

Simply email us at with the following information:

  • Order Number
  • Item to return
  • Item condition
  • Reason for return 

We will get back to you within 24 business hours. We are closed on Saturday & Sunday.


We process store credits for the cost of the item on all returns. Refunds are not an option due to the nature of the products. 

Once you have emailed and all return requirements are met; you will receive a return authorization.  

Please include your RMA number or order number in your return package. Pack your item securely, use a sturdy box and include padding such as packing bubbles or in a self-adhesive padded envelope. Send back in secure packaging to the address provided on the return authorization within thirty (30) days of original purchase.

If the returned item is missing any parts, or is damaged during return shipping because it wasn't packaged correctly, the buyer assumes responsibility.

I've returned my item. How soon will my return be processed?

Once the return is received at our warehouse, it can take from 3 to 5 days to process the return. Once the return is processed you will receive an email indicating that the return has been authorized and we will process the store credit for the return.


After examining your returned item, we will update you regarding your refund status. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 10 business days. If you do not receive your refund within 15 business days after approval, please contact us at

Defective or Incorrect Items Return Policy

If you received a defective or broken item, please email our Customer Support Team at

Delivered to Wrong Address

If customer provided wrong address inadvertently. The customer will cover the cost for re-delivery. 

Tattoo Machine Return Policy

Please note, as indicated in the Requirements of a Return above, you will find there are no returns on Tattoo Machines or PMU machines. If you are experiencing issues with your machine, and the machine is within the warrantied time (please see Product Description Page for Machine Warranty Time) please follow these steps:

  1. Email describing the issues you are experiencing with the machine.  Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account.
  2. We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists.
  3. We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.