Return/Refund Policy

30 Days Return Window

Most items could be return and If you wish to return item that not fall on our Infection Control Category, please ensure that:

    • The items are in brand-new condition.
    • The items are accompanied by their original packaging and accessories.
    • The items are returned within 30 days of the delivery date*.

Customer Remorse

We want you to be fully satisfied with your purchase. If you need to return an item due to customer remorse (such as changing your mind) or ordering the wrong size, we are happy to accept returns within 30 days of delivery. Please note that the customer will be responsible for covering the shipping fee in these cases and there will be 10% restocking fee.

To initiate a return, simply contact our customer service team support@tattoounleashed.com with your order details, and we’ll guide you through the process. Items must be returned in their original condition and packaging. Once we receive the item, we’ll issue a refund for the product, excluding the original shipping costs.

Return Exceptions

Due to cross-contamination issues, we are making changes to the existing return policy around our Infection Control line of products. We are no longer accepting returns for any products that fall in the Infection Control category for any reason. All sales are considered final. Effective immediately, any prior return policies or agreements are suspended indefinitely. We do, however, 1-year warranty for all of our machines. 

Infection Control products have limited stock. We will continue to keep our customer base apprised of any developments that affect our Infection Control line of products.  We appreciate your patience and cooperation during these stressful circumstances.

We will continue to keep our customer base apprised of any developments that affect our Infection Control line of products.  We appreciate your patience and cooperation during these stressful circumstances.

We cannot cancel the order once it is already confirmed because all orders are processed immediately in automation by our shipping department.

We only accept order cancellation within an hour after placing the order. The order cannot be canceled once the product is already shipped out. If the order is canceled, you will get a full refund.

No returns accepted on Inks, Piercing Items, Body Jewelry, Closeout items, Tattoo Machines & Needles, and Thermal Machines.

Packages Not Delivered: If your package is sent back to tattoounleashed.com labeled as "refused," "unclaimed," or "undeliverable," a refund will be provided for the goods only. Delivery fees are not eligible for a refund.

Store Credit will be provided for any product that may be damaged or lost in transit. Orders must be checked upon delivery and reported to the shipping partner if there is visible damage to packaging.  

How do I return an item?

Simply email us at support@tattoounleashed.com with the following information:

  • Order Number
  • Item to return
  • Item condition
  • Reason for return 

We will get back to you within 24 business hours. We are closed on Saturday & Sunday.

Resolution:

We process store credits for the cost of the item on all returns. Refunds are not an option due to the nature of the products. 

Once you have emailed support@tattoounleashed.com and all return requirements are met; you will receive a return authorization.  

Please include your RMA number or order number in your return package. Pack your item securely, use a sturdy box and include padding such as packing bubbles or in a self-adhesive padded envelope. Send back in secure packaging to the address provided on the return authorization within thirty (30) days of original purchase.

If the returned item is missing any parts, or is damaged during return shipping because it wasn't packaged correctly, the buyer assumes responsibility.

I've returned my item. How soon will my return be processed?

Once the return is received at our warehouse, it can take from 3 to 5 days to process the return. Once the return is processed you will receive an email indicating that the return has been authorized and we will process the store credit for the return.

Refunds

After examining your returned item, we will update you regarding your refund status. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method within 10 business days. If you do not receive your refund within 15 business days after approval, please contact us at support@tattoounleashed.com.

Defective or Incorrect Items Return Policy

If you received a defective or broken item, please email our Customer Support Team at support@tattoounleashed.com

 

Delivered to Wrong Address

If customer provided wrong address inadvertently. The customer will cover the cost for re-delivery. 


Tattoo Machine Return Policy

Please note, as indicated in the Requirements of a Return above, you will find there are no returns on Tattoo Machines or PMU machines. If you are experiencing issues with your machine, and the machine is within the warrantied time (please see Product Description Page for Machine Warranty Time) please follow these steps:

  1. Email support@tattoounleashed.com describing the issues you are experiencing with the machine.  Please include the invoice number, if you do not have your invoice number, please provide the email address or Name associated with the account.
  2. We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists.
  3. We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.

 

Cancellations & Charge Reversals

We only accept order cancellation within one hour after placing the order. All orders are processed immediately in automation by our shipping department, so once an order is confirmed and released for fulfillment we can no longer stop it. An order cannot be canceled once the product has shipped out.

To cancel, email support@tattoounleashed.com within that hour with your order number and the word CANCEL in the subject line. We reply within 24 business hours. We are closed Saturday and Sunday.

If your card was already charged

If the order is canceled, you get a full refund. The money goes back to the same card you paid with — we cannot send it to a different card, and we do not issue cash.

We release the reversal on our end within 1 business day of confirming the cancellation. From that point the timing belongs to your bank and card issuer, not to us. One of two things happens.

Void: If the charge has not yet settled — usually the case when an order is canceled inside the one-hour window — the authorization is released instead of refunded. The pending charge simply drops off your statement, typically within 1 to 3 business days. You may never see a separate refund line, because the money never fully left your account.

Refund: If the payment has already settled, we issue a refund. This appears as a separate credit on your statement.

How long refunds take in the U.S.

These are standard U.S. processing windows set by your issuer and your bank.

Credit cards: 5 to 10 business days after we issue the refund.

Debit cards: 3 to 10 business days, depending on your bank.

Shop Pay, Apple Pay, and Google Pay: 3 to 10 business days, returned to the card saved behind the wallet.

Some credit card issuers post refunds on your next billing statement rather than immediately, which can push it out to 30 days. That is the outer limit, not the expectation. Orders paid in a currency other than USD may take longer, and your issuer sets the exchange rate on the reversal.

Orders we cancel

We reserve the right to refuse or cancel any order, including orders flagged by our fraud screening, orders where a customer does not complete verification, orders for items that turn out to be unavailable, and orders placed against a pricing or listing error. If we cancel your order for any of these reasons, you receive a full refund to your original payment method under the same timelines above. Nothing is withheld.

After the cancellation window

Once the one-hour window has passed or your order has shipped, it is handled as a return, not a cancellation, and our Refund Policy applies. That policy is different in an important way: returns are resolved with store credit, and certain categories cannot be returned at all, including inks, piercing items, body jewelry, closeout items, tattoo machines, needles, thermal machines, and anything in our Infection Control line. Tattoo machines are covered by a 1-year warranty instead. Please read the Refund Policy before you order.

If a package is returned to us as refused, unclaimed, or undeliverable, a refund is provided for the goods only. Delivery fees are not refundable.

If it has been more than 10 business days

Email support@tattoounleashed.com with your order number. We will confirm the refund on our side and provide the Acquirer Reference Number, which your bank can use to locate the transaction directly. Every refund we issue is traceable.